842 Altos Oaks Drive
Los Altos, California
94024-5403
P: (650) 941-0550
F: (650) 941-6751

Penny Loeb, M.D.
Donna Chaet, M.D.
Mary Ann Zetes, M.D.
Debra Babcock, M.D.
Amy Oro, M.D.

After-Hours Care

If you feel your child has a severe or emergency situation, call 911 or proceed to the nearest emergency room.

For less urgent situations, advice personnel are available by phone 24 hours a day. During Altos Pediatrics office hours, our advice nurses are available to answer your questions in consultation with our pediatricians, at no charge to you. If you feel your child has an urgent situation that requires input from a health care provider outside of regular hours, call our telephone number to reach our answering service and your call will be forwarded to an advice nurse.

We contract through Rainbow Babies Children's Hospital in Cleveland to provide after hours advice services. Our answering service will fax a message to one of their pediatric advice nurses, who will give you advice about your child's illness, injury, or medications. Their advice is based on protocols, which we have approved. At all times, a pediatrician from our call group is available to provide back up. Altos Pediatrics receives a faxed note the following day documenting each call and the advice given. This note is reviewed by our advice nurses and one of our pediatricians and then is placed in your child's medical chart the next morning. There will be a charge of $20 for each phone call to the After Hours advice nurses.

If you are certain your child needs an appointment, you may directly schedule an appointment at one of the clinics listed here. Each clinic has board certified pediatricians available for urgent care and provides us with a faxed note for us to review and place in for your child's chart and for follow up.